HP Support for Anytime College Staff
What's the best way to keep your school's professional administrators, instructors and staff connected, productive and secure? Download this helpful solution brief that outlines the HP solutions that create a hybrid workforce support service that empower your institution's employees wherever they work.
What is HP Active Care Service?
HP Active Care Service is a support solution designed for higher education staff, providing remote technical assistance and proactive device monitoring. It helps reduce downtime by quickly diagnosing and resolving device issues, ensuring that administrators, instructors, and staff remain connected and productive, whether on campus or working remotely.
How does HP Active Care minimize disruptions?
HP Active Care minimizes disruptions by offering fast issue diagnosis and resolution, which allows employees to return to work quickly. The service includes proactive monitoring that identifies potential problems and automatically generates help desk tickets, enabling IT to schedule repairs efficiently.
What features are included in HP Active Care?
HP Active Care includes several features such as next-business-day onsite support, access to the HP TechPulse portal for predictive analytics and auto-ticketing, accidental damage protection, and travel support. These features are designed to enhance device performance and ensure users receive timely assistance, regardless of their location.