The commercial model is designed to be straightforward and flexible. You can think of it in three steps: new order, renew, and add-on.
1. New orders
When you’re deploying a new FortiGate, you typically choose one of these options:
- Hardware + bundle: Purchase the FortiGate appliance together with a bundle (e.g., Enterprise, UTP, ATP). This gives you FortiCare support and FortiGuard services in a single SKU.
- Hardware only: Buy the device a la carte and then add FortiCare and the specific FortiGuard services or bundles you want.
2. Renewing services
When your contract is nearing expiration, you can:
- Renew as a bundle (e.g., Enterprise bundle renewal), or
- Renew individual services a la carte if you want to adjust coverage.
Renewals are applied to the device under your FortiCare account, and service periods are extended based on the contract you purchase. If you use a FortiCare quote ID generated by a distributor, renewal services are automatically registered to the correct serial number.
3. Adding services to an existing unit
If you already own a FortiGate and want to expand capabilities (for example, adding web security, OT security, or AI-based Inline Malware Prevention), you can:
- Purchase additional bundles (where applicable), or
- Add specific services a la carte such as FortiGate Cloud, FortiAnalyzer Cloud, Managed FortiGate, SOC-as-a-service, OT Security, or Web Security.
Many customers choose to align end dates so that all services on a device renew together, simplifying contract management.
For certain models (e.g., FortiGate 60F), Fortinet also offers predefined hardware-and-service SKUs (such as “FG-60F plus Enterprise Bundle” or “FG-60F plus UTP Bundle”) to streamline ordering. You can then add options like FortiDeploy for zero-touch provisioning or FortiAnalyzer Cloud storage top-ups as needed.