Dell AIOps is a cloud-based, AI-driven application that gives IT teams a single, web-based portal to monitor and optimize Dell infrastructure, including:

• Storage
• Servers
• Cyber resilience
• Networking
• Hyperconverged infrastructure
• Dell multicloud services

Using a rich set of patented AI algorithms, Dell AIOps processes large volumes of telemetry data and turns it into actionable insights about infrastructure health, cybersecurity, and sustainability.

Customer surveys show that organizations using Dell AIOps can:

• Resolve issues up to 10x faster
• Save about one workday per week for IT administrators

Because it is included at no additional cost with Dell ProSupport, ProSupport Plus, and ProSupport One, teams can start to reimagine their operations without a separate licensing decision. The result is a more proactive, predictive, and always-on approach to managing modern IT environments.

Dell AIOps is designed to move IT teams from reactive firefighting to proactive management across health, risk, and planning.

Faster troubleshooting

• System health scores based on component, configuration, capacity, performance, and data protection status help teams quickly see what needs attention.
• Capacity and performance anomalies are detected against historical behavior for each hour of the day, every day of the week.
• End-to-end topology views show infrastructure and virtual machine impact, along with probable root cause analysis, to speed resolution.
• AIOps Assistant uses generative AI to provide instant, detailed answers and problem-solving recommendations for connected Dell infrastructure.

Risk and cybersecurity

• Cybersecurity risk notifications highlight infrastructure security misconfigurations.
• Advisories on common vulnerabilities and exposures (CVEs) reduce the need for manual inspection and research.
• Actionable recommendations help teams harden infrastructure more quickly.
• Security checks can be automated for 1,000 systems in about 3 minutes, significantly reducing manual effort.

Planning and forecasting

• Server and storage performance forecasting supports capacity planning and workload balancing to avoid degradation and outages.
• Machine-learned behavior is used to predict performance ceilings and full capacity with high confidence.
• Storage area network optical failure forecasting identifies risk of failures within a week, month, or quarter, so teams can replace defective optics before they cause outages.

Together, these capabilities help IT teams see what is happening, why it is happening, and what to do next—well before issues impact the business.

Dell AIOps brings sustainability and productivity into everyday IT operations.

Sustainability and energy insights

• Energy consumption and carbon footprint tracking give visibility into the environmental impact of IT infrastructure.
• Forecasting helps teams plan workload consolidation and technology refreshes to lower emissions and energy costs.
• Insights indicate when and where to move workloads and when to retire or replace systems to reduce IT footprint and operating costs.

Productivity and collaboration

• Seamless workflows across Dell AIOps, Dell systems, Dell multicloud services, and VMware vCenter help teams act on recommendations quickly.
• Integrated tools can be launched directly to apply recommended actions across on-premises, cloud, and virtual environments.
• APIs share intelligence with third-party collaboration, ITSM, and orchestration tools to automate tasks such as service tickets, escalations, CMDB updates, and remediation.
• Customizable, scheduled reports and shared dashboards improve communication with operations teams and stakeholders.
• The AIOps Assistant further boosts productivity by providing instant, detailed responses to infrastructure questions.

By combining sustainability tracking with automation and integrated workflows, Dell AIOps helps IT teams work more efficiently while making more informed decisions about energy use and infrastructure lifecycle.